Refurbished with a 3-year warranty: Recommerce sets a new standard in the French market
Warranty: The Real Deciding Factor for Refurbished Devices
When buying a refurbished smartphone, price is often the first consideration. However, the criterion that truly makes a difference in the medium term is the warranty. A short warranty is a hidden financial risk: if your phone breaks down at 13 months, you alone bear the cost of repair or replacement. This is why Recommerce has chosen to offer a 36-month warranty — 3 full years — on all its refurbished smartphones, computers, tablets, and gaming consoles. This is currently the longest warranty available on the consumer market in France.
What Does the Recommerce 3-Year Warranty Cover?
The Recommerce warranty is a comprehensive commercial warranty that applies to all functional defects not caused by impact, liquid damage, or intentional damage. It covers:
- Internal Components: Issues with the motherboard, processor, or memory.
- Connectivity: Failures in Wi-Fi, Bluetooth, or mobile networks (if not related to the carrier).
- Physical Functional Elements: Buttons (volume, home, power), speakers, microphones, and cameras.
- Screen and Touch Interface: Display defects (dead pixels, lines) or loss of touch sensitivity (excluding cracks/breakage).
- Battery: Recommerce guarantees a battery with optimal capacity (over 85% at the time of purchase). The warranty covers premature battery failures throughout the 3-year period.
Comparison: Recommerce vs. Other Market Warranties
To put the 3-year term into perspective, here is what the direct competition offers:
| Seller | Warranty Duration | Product Scope | Quality Model |
| Recommerce | 36 months (3 years) | Smartphones, tablets, computers, consoles | In-house workshop — internal testing |
| Certideal | 30 months (“30/30”) | Smartphones, tablets, MacBooks | In-house workshop |
| Back Market | Varies by seller | Multi-category marketplace | Depends on third-party seller |
| Swappie | 12 months | iPhone only | In-house workshop — iPhone only |
The difference between 12 and 36 months is significant: a smartphone has an average lifespan of 4 years. With a 36-month warranty, you are covered for three-quarters of that duration.
Commercial Warranty vs. Legal Warranty: What You Need to Know
In France, the legal warranty of conformity applies for 2 years on all new products, and since 2022, it extends to 1 year on refurbished goods sold by a professional. Recommerce’s 36-month commercial warranty goes well beyond legal obligations—it is a voluntary commitment that reflects our level of confidence in our refurbishment process.
Important: In the event of a conflict between the commercial warranty and the legal warranty, the one most favorable to the consumer always applies. Both are cumulative.
Why a Long Warranty Is a Sign of a Better Product
A company offering a 3-year warranty takes on a significant financial risk if its products fail. Therefore, the warranty duration is a market signal: it reveals the level of confidence the seller has in the quality of their refurbishment. It is precisely because we perform 60 checkpoints on every device that we can offer 3 years without excessive risk. Warranty and quality control are two sides of the same promise.
FAQ – Frequently Asked Questions About the Recommerce Warranty
What is the best warranty for a refurbished smartphone in France?
To date, Recommerce offers the longest commercial warranty on the French consumer market for refurbished smartphones: 3 years. That is 6 months longer than Certideal (30 months) and 3 times longer than Swappie (12 months).
Does the warranty cover the battery?
Yes, the battery is covered by Recommerce’s 3-year warranty, specifically for technical failures if the battery becomes defective (swelling, total inability to charge, sudden shutdown while the device still shows a charge). However, the warranty does not cover natural battery wear and tear.
What happens if my phone breaks down after 2 years?
With the Recommerce 3-year warranty, you are covered for up to 36 months after the purchase date. You can submit a service request directly through your customer account.
Is the warranty valid throughout Europe?
Recommerce operates in 24 European countries. Warranty conditions may differ depending on the country where the sale was made. Consult the Terms and Conditions (T&Cs) of your specific country for details.